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Case Study: A new boiler and peace of mind for Pat

June 29, 2017

Pat phoned Energy Project Plus’ Save Energy Advice Line after her boiler broke down and couldn’t be repaired. Her health conditions meant that she had to have constant heat in her property, but the large cost of a heating replacement made this impossible. We organised for Linda, our LEAP advisor, to visit Pat. Linda helped Pat to organise her fuel bills and switch her energy tariff. She also referred her on to Merseyside Health Through Warmth, who were able to replace her boiler with a fully-funded grant in less than 2 weeks.

Pat said: “Linda came to see me and was wonderful. Not only did she help with my boiler, but she put me on a tariff which can’t go up but which can come down. She organised several other things with my supplier and gave me free LED bulbs. The support was very, very good – they didn’t mess about. I can’t say how great I thought all of you were!”

Do you know someone who could benefit from LEAP?

Energy Projects Plus is currently offering free home energy visits to residents across Merseyside and Cheshire as part of the nationwide LEAP (Local Energy Advice Programme).

The visits aim to help residents to keep warm and reduce the amount they spend on energy, maximise their income and keep them affordably warm in their homes though the provision of advice, personalised support and the installation of energy saving improvements.LED bulb

The visits are delivered by our team of expert advisors and include:

  • Help switching to a better energy tariff
  • Referrals for benefits checks, fuel debt advice and income maximisation support
  • Support with Warm Home Discount applications and Priority Service Register
  • Advice about avoiding damp and condensation and the most effective way to use their current heating system
  • Funding for larger measures including heating systems and insulation.

Free energy saving measures can also be installed during the visit. These include:

  • LED lightbulbs
  • Draught-proofing for windows, doors and letterboxes
  • Radiator panels
  • Hot water cylinder jackets
  • Chimney balloons
  • TV standby savers.

Our advisors are ready to offer their support.

To apply to LEAP or to refer someone in to the scheme call the Save Energy Advice Line on 0800 043 0151 or email advice:epplus.org

  • Energy Projects Plus is a registered Charity (1080137) and Company Limited by Guarantee (3176917).
  • Reg office is Sandon Building, Falkland Road, Wallasey CH44 8ER. Tel 0151 637 3670.
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