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Our response to Ofgem’s Price Cap announcement

May 31, 2023

We welcomed last week’s highly anticipated announcement from Ofgem, that the Price Cap will reduce from the 1st of July. While we don’t want to be killjoys, the new average annual energy bill of £2,074 is still approximately double what it was before the start of the Gas Crisis. And we still had clients struggling when the typical bill was £100 per month. So we are a long way away from seeing any kind of return to normality.

The headlines for us are as follows:

Nothing is changing till the 1st of July

With every Ofgem announcement, we receive enquiries from people confused about why nothing’s changed on their energy accounts. Ofgem always makes its announcement with at least a month to go before any changes take effect.

The typical monthly payment due for combined gas and electricity will be around £175

This is based on an average annual consumption of 12,000 kilowatt hours for gas, and 2,900 kilowatt hours for electricity. Check your bills to see what your annual consumption is. If yours is higher, then you’ll pay more.

Prepay gas meter customers need to keep topping up through summer

If you pay by direct debit, you’re protected from seasonal variation as you overpay in the summer and underpay in the winter. If you use a prepay meter then you have no such protection, and your bills will rise significantly in the winter months. Some residents are happy to accept this, as they get to pay nothing during the summer. However, the average daily rate is staying at 29p for gas meters, which is £8.80 per month. If you’ve turned off your heating and think you won’t need to top-up again till September/October, you may well find your meter is in arrears, and you’ll need to clear this before any money you top-up actually provides you with gas. We have clients falling into this trap every Autumn. We would encourage everybody to keep topping up as much as they can, as often as they can, to protect against this, and maybe even provide themselves with a bit of a financial cushion against the coming Winter.

Switching is returning, slowly…

Some energy suppliers have dabbled with tariffs that are better than the Price Cap. But these tend to be only for existing customers, and limited in terms of how many people can take advantage of them. Some suppliers have announced tariffs available to customers of other suppliers. These are unlikely to be promoted via price comparison websites, so customers will likely need to approach suppliers directly. We’ve already heard anecdotally of some unscrupulous conduct, with door-knockers encouraging residents to fix to deals that aren’t the best choice financially. We’ll always advise against doorstep selling of energy. The best deal cannot be calculated right now, without an accurate picture of how many kilowatt hours the household uses per year, and ideally some better idea of what the Price Cap is going to be in October and January. Cornwall Insights (the team that Martin Lewis uses for his energy predictions) suggest our bills are likely to drop a little in October, and rise a little in January. So if you do want to fix for peace of mind, then you’re probably going to be safe if you fix around the level of the upcoming price cap, which looks like this:

Fuel

Price per kilowatt hour (p)

Daily Charge (p)

Electricity

30

53

Gas

8

29

Please note these prices will vary by region and we’ve not yet seen what that will mean for Cheshire & Merseyside

You can read the statement from Ofgem here: https://www.ofgem.gov.uk/publications/customers-pay-less-energy-bills-summer

Energy Projects Plus – May News

May 22, 2023

The King has been crowned, every week seems short with bank holidays and there is sunshine in the back garden… May is here!

The heating is (for the most part) off, making this the perfect time to prepare for next winter. There is no stopping for Energy Projects Plus in the mission to help struggling community members to improve energy efficiency, tackle fuel poverty, and reduce carbon emissions. 

In this issue you will find: A Trusted Hands Film, a big hug, project updates, partner events, case studies and more.

Enjoy,

Melanie 

British Gas Energy Trust have published a short film about the fantastic work of their funded organisations and how their energy debt grants help people.

You may recognise one of the charities featured in the the film 🙂

 


Do you know someone who needs a HUG?

  • The second round of the “Home Upgrade Grant” (HUG) is available in Cheshire East, Cheshire West & Chester, Halton, Knowsley, Liverpool, Sefton, St. Helens, and Wirral, with an incredibly generous £25,000 maximum spend per property, on such energy efficient home improvement measures as insulation (loft, room-in-room, cavity wall, solid wall, under-floor), renewable technologies (solar photovoltaic (PV) panels) and low carbon heating (air source heat pumps).

Eligibility

  • Homes must be using anything other than mains gas as their primary heating source (they can be connected to the gas network for cooking, or even for a gas fire or two, but not for central heating).
  • Households must be on a low income*
  • Properties must have an Energy Performance Certificate rating of D**, E, F or G. You can check this here: www.epcregister.com
Either apply directly via the relevant Local Authority, or call our Save Energy Advice Line free on 0800 043 0151 if you have further questions, or would like assistance in applying.
 
Eligible tenants may apply. Their landlords will be required to contribute at least 1/3 of the cost of the works installed.
 
* Low income is calculated differently depending on the Local Authority area:
 
Cheshire East, Cheshire West & Chester
  • You receive an income related benefit (for example, Universal Credit, Pension Credit Guarantee, Council Tax Support, income-related Employment and Support Allowance, or Tax Credits)
  • Your total combined annual household income before tax, National Insurance and other deductions is no more than £31,000
  • Your total combined annual household income before tax, National Insurance and other deductions is no more than £20,000 after your housing costs have been deducted (by housing costs, we mean mortgage payments, rent payments and Council Tax)
Halton, Knowsley, Liverpool, Sefton, St. Helens, and Wirral
  1. Your total household income is below £30,000
  2. Your total household income is above £30,000 but below the “minimum income” indicated using this online minimum income calculator: www.minimumincome.org.uk 

** Funding for D-rated properties is limited.

===

Either apply directly via the relevant Local Authority, or call our Save Energy Advice Line free on 0800 043 0151 if you have further questions, or would like assistance in applying.


Find a Property’s Gas and Electricity Suppliers

Thank you to one of our partners for the tip on this website that advises which gas supplier associated with any property: https://www.findmysupplier.energy/ 
 
Plus, here is one for electricity accounts: https://www.askbill.org.uk/energy/ 
 
Definitely worth adding to web browser bookmarks for ease of access when talking to clients.

Liverpool Events: 
 
Energy Projects Plus advisors will now be based in the Life Rooms in Walton & Lee Valley to support clients in Liverpool.
 
Life Rooms Walton events will take place every 2nd Monday between 1-4 pm. Starting on Monday, 12th June
 
Life Rooms Lee Valley will be on 1st Friday of each month. Starting Friday 2nd June.

The TechKnow project is designed to empower Wirral residents to ‘do digital’ their own way, safely. Energy Projects Plus is ready to help our community make sense of technology and resources related to saving energy, saving water, and reducing their carbon footprint.

With more and more essential services going online, digital knowhow is a life skill worth learning. To try to make energy, water, and carbon awareness services easier and more accessible for everyone, Energy Projects Plus is delivering a series of ‘Digital Drop-In Events’ to help navigate a set of useful links to give residents the support they need to make their digital life that little bit easier.

If you would like Energy Projects to join you for a digital inclusion event, or have any questions about the project, please email melanie.nolan@epplus.org

 

CASE STUDY

Liverpool Affordable Warmth

Mrs M from Liverpool had been struggling to pay her bills so she called Energy Projects Plus. She received a home visit from one of our Energy Advisors, Bob. During the home visit Bob completed a benefit check where he realised Mrs M was not receiving the income support she was eligible for, including pension credit and personal independence payments.

After speaking to Inland Revenue on behalf of the client, Bob was successful in obtaining 3 months back pay in the amount of £364 and an extra £121.33 every month.

But Bob didn’t stop there. He has filed the paperwork to get Mrs M further support which could result in an additional £748.59 per month. She will find out in the next 12 weeks whether she has been successful. Bob has a date in his diary to follow up.

We have our fingers crossed for you Mrs M!

Mental Health Awareness

The cost of living crisis has caused a significant increase in households and individuals facing mental health issues. As a result Energy Projects Plus is expecting to seen an increase in the number of our clients facing these issues. 
 
We want to ensure that staff attending community events and home visits are more able to recognise clients who are struggling and be aware of how to offer our services in a way that enables them to engage to their best advantage.
 
As a result we have enrolled the majority of our staff on the Level 2 Certificate in Understanding Mental Health Problems, funded by the Liverpool City Region Combined Authority.

We hope this course will help our already skilled Energy Advisors develop their understanding of mental health and the causes of mental distress.

Energy Projects Plus is recruiting: 
  • Telephone Advisor
  • Community Energy Advisor
For more information visit: www.epplus.org.uk/vacancies

British Gas Energy Trust – Trusted Hands film 2023

May 2, 2023

Thanks to funding from British Gas Energy Trust, our Liverpool Affordable Warmth project can support vulnerable residents to keep warm and get their bills back on track.

Energy Projects Plus has worked with British Gas Energy Trust since 2014, helping some of our region’s most vulnerable residents to access funds that can reduce/clear their fuel debts. This can lead households to better manage their finances in future, by providing them with an invaluable ‘clean slate’ alongside the energy efficiency advice and support that we provide to all clients.

This in-depth, detailed fuel debt work we undertake can lead to financial benefits that are life-changing for our clients. In some cases it can potentially be life-saving.

British Gas Energy Trust has produced “Trusted Hands” which provides an overview of how organisations like Energy Projects Plus work to provide these solutions to clients.

To learn more about our British Gas Energy Trust funded project, click here: https://www.epplus.org.uk/projects/liverpool-affordable-warmth/

To enquire about support for yourself or another person, or to find out more about our other projects, call our Save Energy Advice Line free on 0800 043 0151, or email advice@epplus.org.

  • Energy Projects Plus is a registered Charity (1080137) and Company Limited by Guarantee (3176917).
  • Reg office is Sandon Building, Falkland Road, Wallasey CH44 8ER. Tel 0151 637 3670.
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