Through our partnership with Wirral Food Bank, we are delivering the Wirral Fuel Bank project, supporting prepay customers within Wirral Local Authority, who are at risk of self-disconnection, to receive emergency fuel vouchers. To refer a client whose primary need is a fuel voucher, please use the Fuel Voucher Referral Form, below. Please also read our Frequently Asked Questions, here: www.epplus.org.uk/referrals-FAQ
Why refer clients to Energy Projects Plus?
Energy Projects Plus has over 20 years’ experience assisting vulnerable clients across Merseyside & Cheshire to avoid or escape fuel poverty. The 4 solutions to fuel poverty are:
- Switching to lower energy tariffs
- Promoting energy efficient behaviour
- Maximising household income
- Installing energy efficient appliances
We manage multiple projects, and assess all clients against the eligibility for each, in order to ensure we’re able to provide holistic solutions, based upon their needs. On average, we assist over 6,000 clients to achieve lower energy tariffs and warmer homes each year.
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When should you refer clients to Energy Projects Plus?
If you have identified a client who is vulnerable to the effects of fuel poverty (e.g. a resident with a chronic health condition made worse by cold; a family living on a low income; residents in receipt of benefits or tax-credits) we will be happy to speak to them about their energy use, and offer our assistance to help them cut costs and keep healthy and warm at home. Our expert advisors may be able to offer the following assistance:
- Switching to lower energy tariffs
- Home visits/telephone consultations to assess energy needs
- Referrals for loft/cavity wall insulation
- Referrals for boiler repair/replacement
- Support to clear fuel and water debts
- Referrals for free white goods
- Emergency fuel credit vouchers
- Applying for the Warm Home Discount
- Referrals for benefit maximization advice
- Installation of ‘easy measures’, such as LED lighting and draught-proofing
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How do you refer clients to Energy Projects Plus?
Clients can be referred into Energy Projects Plus to access all of our projects, via our online referral form, accessed via the link at the top of this page. On the form, simply choose your organisation from the drop-down list, tell us who you are, who your client is, how we can contact them and what they need. We’ll take it from there.
Please be advised we are not an emergency service, and it can take 3-5 working days for us to attempt first contact with your client, depending on our workload. October-March are our particularly busy months, as most of our work is supporting vulnerable clients to keep warm over winter.
Onward referrals for such measures as replacement central heating boilers can take an average of 12 weeks. Installation of First Time Central Heating systems can take considerably longer. We will endeavour to keep your clients updated as to their progress.
If you have any queries, or if you’d like to join the Energy Projects Plus referral network, email our Business Relationship Manager, Dominic Griffiths, at dominic.griffiths@epplus.org