Please note, this page is for organisations to refer their clients to us. To refer yourself please click here to access our “Contact Form”. Self-referrals using the forms below may not be processed.
To refer your client to us, simply click on the relevant link below, and enter your details, their details, and what support they require. We’ll then attempt contact to provide them with our advice. If your organisations is not listed in our drop-down, please use “other” and we’ll add your organisation once we see multiple referrals coming in from you. This helps us to keep the list manageable.
To refer a client whose primary need is a fuel voucher, please use the Fuel Voucher Referral Form, below.
We can assist residents of Wirral and Sefton who are at risk of self-disconnection, and lack the means to top up their meters themselves. For residents of other Local Authority areas, we recommend you speak to the Council about possible provision through the “Household Support Fund.”
Thanks to funding from the Household Support Fund, we are able to provide direct payments to the energy suppliers non-prepay (e.g. Direct Debit/Standing Order/Cash) residents of Halton, and Sefton who are in financial hardship and struggling with their rising bills. The value of the payment depends on their Local Authority, and it can take several weeks for their energy supplier to apply any payments to their energy account. To read more about the scheme, and to access the referral form, click on the button below.
Why refer clients to Energy Projects Plus?
Energy Projects Plus has over 20 years’ experience assisting vulnerable clients across Merseyside & Cheshire to avoid or escape fuel poverty. The 4 solutions to fuel poverty are:
- Switching to lower energy tariffs
- Promoting energy efficient behaviour
- Maximising household income
- Installing energy efficient appliances
We manage multiple projects, and assess all clients against the eligibility for each, in order to ensure we’re able to provide holistic solutions, based upon their needs. On average, we assist over 6,000 clients to achieve lower energy tariffs and warmer homes each year.
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When should you refer clients to Energy Projects Plus?
If you have identified a client who is vulnerable to the effects of fuel poverty (e.g. a resident with a chronic health condition made worse by cold; a family living on a low income; residents in receipt of benefits or tax-credits) we will be happy to speak to them about their energy use, and offer our assistance to help them cut costs and keep healthy and warm at home. Our expert advisors may be able to offer the following assistance:
- Switching to lower energy tariffs
- Home visits/telephone consultations to assess energy needs
- Referrals for loft/cavity wall insulation
- Referrals for boiler repair/replacement
- Support to clear fuel and water debts
- Referrals for free white goods
- Emergency fuel credit vouchers
- Applying for the Warm Home Discount
- Referrals for benefit maximization advice
- Installation of ‘easy measures’, such as LED lighting and draught-proofing
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How do you refer clients to Energy Projects Plus?
Clients can be referred into Energy Projects Plus to access all of our projects, via our online referral form, accessed via the link at the top of this page. On the form, simply choose your organisation from the drop-down list, tell us who you are, who your client is, how we can contact them and what they need. We’ll take it from there.
What happens next?
Our advice team constantly monitors our central email inbox, so your referral will receive an initial assessment within the next few working days. Due to a massive increase in demand for our services, we are prioritising cases of extreme vulnerability, as we’re sure you’d expect.
Currently we are prioritising clients in the following situations:
- Prepay customers at risk of self-disconnection, without the means to top up their meters without financial assistance
- Vulnerable residents in a “no heat situation” (i.e. they have no access to a safe heating source, such as a working boiler, gas fire, electric heater etc.)
- Vulnerable residents living in damp/mouldy properties
If your referral is for a resident with access to heat, without damp/mould issues, and without an immediate risk of being without gas or electricity, they will be contacted on a first-come, first-served basis. It may be several weeks before we are able to make contact. Please advise your client accordingly.
For an update on a referral you have submitted, please email us at advice@epplus.org and somebody will be able to advise you what the current status is of your referral. Please allow a few working days for responses to these enquiries.