The Energy Bills Support Scheme was a £400 discount paid monthly to 28 million eligible households in Great Britain. The payments of £66 or £67 were credited directly to energy accounts for people who pay by Direct Debit or Standing Order or cash on receipt of bill.
For prepayment meter customers, their electricity supplier had to issue them with a fuel voucher each month. This could have been sent via text message or email, or as a paper voucher issued through the post.
Around 2 million vouchers sent to prepayment customers have not yet been redeemed, and are due to expire on the 30th of June.
If you are a prepayment meter customer and you have unredeemed fuel vouchers, then don’t delay, take them to your usual top-up shop and credit them to your account before the end of the month.
If you’ve missed any of the six monthly vouchers due to support your energy bills between October 2022 and March 2023, then speak to your energy supplier as a matter of urgency, and ask for them to be reissued to you.
Fuel Bank Foundation has created a webpage explaining how the scheme worked, who to contact, and also offers to make contact with energy suppliers on behalf of anybody who is struggling to make contact themselves. Read more here: www.fuelbankfoundation.org/ebss