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Household Support Fund: Wirral Update

July 29, 2025

Following our article last month, about how we’re delivering services for residents in Halton and Sefton, via their Household Support Funds, we’re delighted to be able to update you with our funded activities in Wirral, this year:

“Direct Debit Support”

  • Financial support to help residents who don’t use prepay meters, and therefore can’t take advantage of fuel vouchers designed to support people at risk of self-disconnection.
  • Residents can pay by any other means, e.g. Standing Order, Budgeting Card, or cash.
  • Residents must be low-income and vulnerable to the impact of living in a cold home.
  • Upon successful application, a payment will be made directly to the resident’s energy supplier, to be credited to their account.
  • The value of payments is the equivalent of one month’s worth of energy payments.

Fuel debt relief

  • Residents must be low-income and vulnerable to the impact of living in a cold home.
  • Upon successful application, a payment will be made directly to the resident’s energy supplier, to be credited to their account.
  • The value of payments will either fully or partly cover the balance outstanding.
  • Residents must be able to cover their ongoing energy costs.

Heating repair/replacement

  • To support residents who have no other recourse to financial assistance to help with the repair or replacement of their primary heating appliance.
  • Residents must be in a “no-heat situation” (i.e. without support would be living in a cold home with no means to keep warm).
  • Residents must be on a low-income and vulnerable to the impacts of living in a cold home.
  • Upon successful application, Energy Projects Plus will support the resident to obtain a quote for necessary works, and offer a financial contribution, which could fully or part-pay for the works to be carried out.
  • All payments will be made directly to a Gas Safe Registered heating contractor, upon satisfactory completion of works.

You can refer yourself, or a client, to us for the above support items, and anything else to do with lowering energy costs, via our secure, online referral forms, here: www.epplus.org.uk/referrals

To speak directly to one of our friendly Energy Advisors, you can call our Save Energy Advice Line free on 0800 043 0151, or you can email your query to advice@epplus.org. Lines are open 9am-5pm, Monday-Friday, except for Bank Holidays.

To read the full list of services available through Wirral Council’s Household Support Fund, you can read more here: https://www.wirral.gov.uk/benefits-and-money/household-support-fund

 

Energy Projects Plus at Disability Awareness Day 2025

July 28, 2025

Our advice team joined around 200 other organisations at the 34th annual Disability Awareness Day (DAD) held at Warrington’s Walton Hall and Gardens.

Organised by Warrington Disability Partnership, DAD welcomed 1000’s of visitors from across North West England, and was focussed on promoting a “Can Do” culture – something our team was keen to support.

Throughout the day, we provided advice on a wide range of topics, including:

  • Renewable energy options
  • Condensation, damp, and the health risks of mould
  • Different types of insulation
  • Understanding fuel tariffs and suppliers
  • Practical ways to stay cool during the recent scorching hot days.

We also promoted our talks to support groups, and the community advice sessions we can offer across Merseyside and Cheshire.

Our Chief Executive, Peter Owen, said:

”It was great to be part of our team, alongside Hazel and Joel, meeting people with real concerns about fuel bills and keen to improve their homes. DAD was really well organised by Warrington Disability Partnership, and will become a flagship event in our delivery of advice to the community.”

A big thank you to everyone who stopped by! We look forward to being back next year!

If you’d like an Energy Advisor to attend your event, and run an advice stall, get in touch at events@epplus.org and we’ll happily check our diary for you.

 

More Homes in England Have Mould Than a Large-Screen TV

July 25, 2025

A stark reminder that many homes are far from healthy or modern 

It might sound shocking but in England today, you’re more likely to find mould in a home than a large-screen television.

This striking comparison, drawn from analysis by the Centre for Ageing Better, paints a sobering picture of housing conditions in this country. It’s a reminder that while consumer tech is widespread, the fundamentals of safe, warm, and healthy housing are still out of reach for many.

6 million homes in England (a quarter of all housing) have reported problems with condensation, damp or mould.
3.5 million homes are classed as “non-decent”. Currently there a 7.5 million people of all ages living in these homes, including 2.3 million people aged 55 and over and 1.5 million children.

A Year-Round Health Risk

All homes are at risk of condensation, particularly during winter when homes are colder and less ventilated. However, we increasingly see that it’s not just a seasonal issue  many properties experience damp and mould all year round.

Mould thrives in homes where excess moisture isn’t properly managed. Even “small” daily activities like cooking, bathing and drying clothes can add significant moisture to the air, and if that moisture can’t escape, it creates the perfect conditions for black mould to grow on windowsills, walls, ceilings, and behind furniture.
The result? Damaged homes, ruined belongings, and increased health risks for residents particularly those with respiratory conditions, young children, and older adults.

Damp, Mould and Respiratory Health
Poorly heated homes are more likely to develop damp and mould, which can:

  • Damage the building and increase repair costs
  • Cause or worsen respiratory infections
  • Harm children’s lung development and overall health

Living in damp conditions is strongly linked to declines in lung function and long-term respiratory illnesses.
 
How We’re Responding
At Energy Projects Plus, these are the kinds of issues we support with every single day.
Through our energy advice services and outreach work, we:

  • Identify cases where poor housing conditions are impacting health
  • Support residents with practical guidance and equipment to manage excess moisture and prevent mould
  • Help households access grants and schemes that can improve heating, insulation and ventilation
  • Provide frontline training and materials to partner organisations who are supporting people in poor housing conditions (If you would like to sign up to our frontline training send an email to training@epplus.org) 

Our team continues to work closely with local authorities, health partners and community organisations to raise awareness of the issue and ensure that vulnerable households don’t face it alone.

If you’d like more details on how we’re tackling this issue in your area or want printed materials or training for your team, we’re happy to help. Just get in touch.

New Community Advice Hub Opens in Birkenhead

July 22, 2025

We were so pleased to be part of the launch of a brand-new Community Advice Hub in Birkenhead, which is already making a difference to local residents!

Located just opposite McDonald’s, on the corner of Oxton Road and Grange Road West, the hub is a lifeline for anyone needing free, face-to-face support on money matters from benefits and debt to energy bills and more.

Location: One Wirral CIC, Birkenhead, Wirral, CH41 2QJ
Open every Thursday: 9:30am – 12:30pm


This welcoming drop-in service brings together trusted local organisations from across the Wirral, including:
• Citizens Advice Wirral
• Energy Projects Plus
• Wirral Change
• Christians Against Poverty

Set up by Wirral Foodbank’s Community Campaigning team, the hub is part of a wider effort to tackle poverty locally. By offering a visible and accessible space for support, it helps residents get advice before financial struggles escalate into crisis.

Fuel poverty remains a significant issue across the UK. In England alone, 3.17 million households are currently in fuel poverty, with many more at risk as energy prices and the overall cost of living continue to rise.

By being at the hub, we’re helping people take control of their energy use, understand their bills, and make their homes more energy efficient. We also provide support in accessing vital funding and grants  whether that’s fuel vouchers, energy debt relief, or insulation schemes. We’re here to make sure no one has to face energy worries alone.

At Energy Projects Plus, we’ve already seen the difference it’s making. On average, we’re supporting six new clients every session, many of whom may not have known about the help available to them.

At a recent session at the hub, Katie supported a local resident who had been signposted by the Job Centre. The gentleman, who is deaf, was struggling to access the support he needed, unable to use the phone or navigate online services.

Katie helped him call United Utilities to request a water meter. Because he lives alone, it’s estimated this could save him up to £540 per year on his water bills. She also explained his communication needs to the supplier, ensuring all future contact, including engineer appointments would be made via text.

The client said he wouldn’t have been able to do this without the hub’s support. It’s a powerful reminder of how small, in-person actions can have a big impact, especially for people facing barriers to accessing services

We’re proud to be part of this collaborative effort to tackle fuel poverty across Wirral, and we look forward to continuing our weekly support for the Birkenhead community.

If you would like one of our friendly Energy Advisors to deliver an advice stall, or community talk, at your event, contact us at events@epplus.org. 

  • Energy Projects Plus is a registered Charity (1080137) and Company Limited by Guarantee (3176917).
  • Reg office is Sandon Building, Falkland Road, Wallasey CH44 8ER. Tel 0151 637 3670.
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