Energy Projects Plus

  • Find us on Facebook
  • Find us on Twitter
  • Subscribe to our RSS
  • Home
  • About Us
    • Who We Are
    • Impact
    • Our Clients and Funders
    • Our Trustees
    • Vacancies
    • Get Involved
    • Accounts
    • Contact Us
  • What We Do
    • Advice
    • Community Engagement
    • Event Management
    • Project Management
    • Training and Education
    • Make a Referral
  • Projects
  • Links
  • News
  • Calendar
« Back to All News

Categories

  • Chief Executive Blog
  • Newsletter
  • Save Energy
  • Uncategorized

Archive

  • June 2025
  • May 2025
  • April 2025
  • February 2025
  • January 2025
  • December 2024
  • November 2024
  • October 2024
  • September 2024
  • August 2024
  • July 2024
  • June 2024
  • May 2024
  • April 2024
  • March 2024
  • January 2024
  • December 2023
  • November 2023
  • October 2023
  • September 2023
  • August 2023
  • July 2023
  • June 2023
  • May 2023
  • April 2023
  • March 2023
  • February 2023
  • August 2022
  • April 2022
  • February 2022
  • December 2021
  • October 2021
  • September 2021
  • August 2021
  • May 2021
  • March 2021
  • January 2021
  • September 2020
  • March 2020
  • January 2020
  • September 2019
  • March 2019
  • February 2019
  • September 2018
  • July 2018
  • January 2018
  • October 2017
  • September 2017
  • June 2017
  • May 2017
  • January 2017
  • November 2016
  • October 2016
  • September 2016
  • July 2016
  • April 2016
  • February 2016
  • January 2016
  • November 2015
  • October 2015
  • September 2015
  • July 2015
  • June 2015
  • May 2015
  • March 2015
  • February 2015
  • January 2015
  • November 2014
  • October 2014
  • September 2014
  • July 2014
  • June 2014
  • April 2014
  • March 2014
  • February 2014
  • January 2014
  • December 2013
  • November 2013
  • October 2013
  • July 2013
  • June 2013
  • May 2013
  • April 2013
  • March 2013
  • December 2012

Energy Price Cap set to fall 7% for the Summer

May 23, 2025

Our Chief Exec, Peter Owen, was on BBC Radio Merseyside this morning (Friday, 23rd May), chatting with Tony Snell about the announcement from OFGEM (the energy regulator) that the Price Cap is coming down from the 1st of July.

Peter stressed the fact that our energy usage tends to be lower during the summer anyway, so it’s a good idea for us to try wherever possible, to put some of these cost savings aside, to help with the forthcoming Winter period.

This is particularly important for prepay meter users, some of whom might not top-up their gas meter until Autumn. They should ensure they’re at least covering any daily standing charge now, so they don’t fall into debt. Any additional top-ups would help make costs more affordable over the colder months. 

Listen on catchup here, starting from 50 minutes: https://www.bbc.co.uk/sounds/play/m002c97n

Excerpts from OFGEM’s full press release are as follows:

Between 1 July and 30 September 2025, the energy price cap is set at £1,720 per year for a typical household who use electricity and gas and pay by Direct Debit. This is a decrease of 7% compared to the cap set between 1 April to 30 June 2025 (£1,849).

The price cap is based on typical household energy use. Read how typical household energy use is worked out in our Average gas and electricity usage guidance.

The price cap also makes sure that prices for people on a standard variable tariff (default tariff) are fair and that they reflect the cost of energy.

You are covered by the price cap if you pay for your electricity and gas by either:

  • standard credit (payment made when you get your electricity and gas bill)
  • Direct Debit
  • prepayment meter
  • Economy 7 (E7) meter

Electricity and gas unit prices and standing charges, 1 July to 30 September 2025

Fuel

Energy price cap per unit and standing charge

1 April to 30 June 2025   

Energy price cap per unit and standing charge

1 July to 30 September 2025  

Electricity

27.03 pence per kWh

53.80 pence daily standing charge  

25.73 pence per kWh

51.37 pence daily standing charge    

Gas

6.99 pence per kWh

32.67 pence daily standing charge   

6.33 pence per kWh

29.82 pence daily standing charge 

Figures are rounded to two decimal places and based on the England, Scotland and Wales average for people who pay by Direct Debit. These include 5% VAT.    

Energy price cap standing charges and unit rates for your region

The actual rates you are charged will depend on where you live, how you pay your bill and the type of meter you have. Get energy price cap standing charges and unit rates by region.

Changes to costs between 1 July to 30 September 2025, payment by Direct Debit

Cost

 

April to June 2025   July to September 2025  Change
Buying energy for customers (wholesale costs) £841 £734 -£106
Build, fix and repair pipes and wires to transport energy (network costs) £372 £372 £0
Supplier business costs (operating, debt and industry costs) £279 £264 -£15
Government social and environmental schemes (policy) £198 £198 £0
Earnings Before Interest and Taxes (EBIT) allowance £45 £43 -£2
Uncertain costs and risks (headroom) £20 £18 -£2
Making sure prepayment and Direct Debit customers pay the same standing charge (levelisation allowance)  £6 £8 £2
VAT (5%) £88 £82 -£6
Total £1,849 £1,720 -£129

 

Energy price cap level dates

The price cap level is reviewed every three months. The levels for the next periods will be announced by:

  • 27 August 2025 – period 1 October 2025 to 31 December 2025  
  • 25 November 2025 – period 1 January 2026 to 31 March 2026
  • 25 February 2026 – period 1 April 2026 to 30 June 2026  

Ofgem secures customer compensation from 10 suppliers for technical overcharging error

May 9, 2025

Ten suppliers have paid more than 34,000 customers a total of £7 million in compensation and refunds after overcharging some customers in error, following a compliance review by Ofgem. 

This issue specifically impacted customers with ‘Restricted Meter Infrastructure’ between January 2019 and September 2024, which means they have more than one electricity meter point at their property recording energy usage.  

Energy suppliers are allowed to apply multiple standing charges for homes with multiple electricity meters. However, this meant that some customers were erroneously charged more than is allowed under the price cap when combined with unit rates.  

The regulator expects suppliers to be vigilant and ensure customers are not charged more than the price cap, which sets a limit on how much suppliers can charge for energy. This includes ensuring the application of multiple standing charges does not lead to price cap overcharging. 

After identifying the issue and investigating, the suppliers swiftly rectified the issue and agreed to pay a total of £7 million in refunds and compensation to those affected. This includes £5.6 million in refunds and almost £1.4 million in goodwill payments.  

Charlotte Friel, director of retail pricing and systems at Ofgem, said:  

“Our duty is to protect energy consumers, and we set the price cap for that very reason so customers don’t pay a higher amount for their energy than they should. 

“We expect all suppliers to have robust processes in place so they can bill their customers accurately. While it’s clear that on this occasion errors were made, thankfully, the issues were promptly resolved, and customers are being refunded. 

“Today’s outcome serves as a reminder to all energy suppliers that they must implement the price cap properly and do their due diligence. It also shows that, where appropriate, Ofgem is prepared to work with suppliers that fail to comply with our rules.” 

All 10 suppliers have updated their systems and processes to prevent the error occurring in future. Ofgem will continue to engage with suppliers to ensure that the payment packages are progressed in full, and will continue to closely monitor all suppliers to ensure they implement the price cap properly, and protect their consumers from paying too much for their energy.  

The supplier payment breakdown can be found here: 

Supplier  Number of customers   Total Refunds  Total Goodwill 
E.ON Next   160  £45,195.82  £9,330.33 
Ecotricity   166  £36,633.12  £18,904.35 
EDF Energy  3  £112.29  £30.00 
Octopus Energy  20,862  £2,636,884.00  £546,278.00 
Outfox The Market  570  £6,106.06  £4,590.00 
OVO Energy  2,372  £602,066.05  £280,068.73   
Rebel Energy  15  £2,339.49  £575.00 
So Energy  1,558  £266,041.16  £58,285.85 
Tru Energy  70  £7,486.54  £11,663.00 
Utility Warehouse  8,272   £2,043,098.84  £453,960.00  
Total  34,048  £5,645,963.37  £1,383,685.26 
  • Ofgem has published a compliance note with further details. 
  • Customers will be refunded automatically, if they have not been already, and do not need to do anything. If a customer has since changed supplier, they will be contacted by their previous supplier in due course to arrange a refund.  
  • Standard Licence Condition (SLC) 28AD.1 requires suppliers to ensure that the charges applicable to each relevant customer do not exceed the price cap. This includes customers with ‘Restricted Meter Infrastructure’.  
  • The energy price cap was introduced by the government and has been in place since January 2019, and Ofgem is required to regularly review the level at which it is set. It ensures that an energy supplier can recoup its efficient costs while making sure customers do not pay a higher amount for their energy than they should. The price cap, as set out in law, does this by setting a maximum that suppliers can charge per unit of energy. 
  • While the error is a serious matter, the regulator recognises that the suppliers acted quickly to resolve the issue and started the refund process promptly.  The commendable extent of their engagement through the compliance process has been considered when agreeing the level of goodwill paid. 
  • In the case of Rebel Energy, which is no longer trading, Ofgem has confirmed that all customer refunds and compensation have been issued.  
 

Replacing your Radio Teleswitch electricity meter

May 1, 2025

Find out what you need to do before support for Radio Teleswitch Service (RTS) meters switch off in 2025.

The technology that supports RTS electricity meters will switch off from 30 June 2025. Without the technology to tell RTS meters when to swap between peak and off-peak rates, they may no longer work properly, and it may mean that a consumer’s heating and hot water supply stops functioning as normal.

If you have an RTS meter, your electricity supplier will get in touch to arrange an upgrade to a smart meter before this deadline.

They must make sure you have a suitable meter installed, and that your service is not disrupted.

We expect electricity suppliers to replace all RTS meters before the Radio Teleswitch Service technology ends.

Support to upgrade RTS electricity meters

We are working with energy suppliers, distribution network operators, consumer groups and others as part of the RTS Taskforce to support people with an RTS meter. Read more information about the RTS Taskforce.

If you have an RTS meter your electricity supplier will contact you to arrange an appointment to upgrade your electricity meter. You should arrange an upgrade of your meter to avoid losing heating or hot water after 30 June 2025.

Find out if you have an RTS meter

You may have an RTS meter if:

  • your home has a separate switch box near your meter with a Radio Teleswitch label on it
  • your home is heated using electricity or storage heaters
  • there is no gas supply to your area, including households in rural areas and high-rise flats
  • you get cheaper energy at different times of day, for example, you might be on an Economy 7, Economy 10, or Total Heat Total Control tariff

Get in touch with your electricity supplier if you’re still not sure which meter is in your home.

If you do not know who your supplier is, follow the steps on our find your energy supplier page. 

Contact your electricity supplier to upgrade your RTS meter

If you have an RTS meter in your home, view details on your electricity supplier’s website to upgrade your meter.

  • Octopus
  • SSE
  • British Gas
  • Ovo
  • Scottish Power
  • E
  • E.On Next
  • Ecotricity
  • EDF Energy
  • So Energy
  • Utilia
  • Outfox the Market
  • Good Energy
  • Sainsbury’s Energy
  • Utility Warehouse

Upgrading to a smart meter

A smart meter will give you a similar service to your RTS meter. You’ll also get other benefits, including:

  • electricity readings submitted automatically
  • access to ‘smart meter only’ tariffs
  • the ability to monitor your energy usage
  • accurate bills based on the electricity you’ve used, not estimates

Find out more about getting a smart meter.

If you’re not able to upgrade

In some instances, your supplier may not be able to offer you a smart meter at the moment.

If this is the case, they must make sure you have a suitable meter installed, and that your service is not disrupted.

You should contact your supplier to understand the options available to you. 

If you do not want a smart meter

Upgrading to a smart meter is the best option for RTS customers. If you choose not to upgrade:

  • your heating and hot water may be left continually on or off
  • your electric storage heaters may charge at the wrong time of day, possibly leading to higher bills
  • your supplier may be unable confirm your electricity usage during peak or off-peak times, and your electricity costs may be higher than before
  • you’ll have a more limited choice of tariffs.

Talk to your supplier for more information.

If you have any questions or concerns that haven’t been addressed in this article, please call our Save Energy Advice Line free on 0800 043 0151, or email advice@epplus.org. Lines are open 9am-5pm, Monday-Friday (apart from Bank Holidays).

  • Energy Projects Plus is a registered Charity (1080137) and Company Limited by Guarantee (3176917).
  • Reg office is Sandon Building, Falkland Road, Wallasey CH44 8ER. Tel 0151 637 3670.
  • Terms & Conditions
  • Privacy Policy
© 2012 Energy Projects Plus. Website Design Development by Studiowide.
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
Cookie settingsACCEPT
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT