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“Beyond the Energy Crisis” – reporting from the National Fuel Poverty Conference

February 27, 2025

We were delighted when our good friends at NEA (National Energy Action) announced their National Fuel Poverty Conference would be coming to Liverpool this year.

From Monday the 27th to Wednesday the 29th of January, organisations from around the country came together at Camp & Furnace, to discuss the current state of affairs nationally, regionally, and locally, regarding action on reducing fuel poverty, and making homes warmer.

From the official conference opening by the Lord Mayor, the keynote address by Energy Minister, Miatta Fahnbulleh MP, right through to the closing remarks from NEA Chief Executive, Adam Scorer, there was a genuine buzz of optimism across all the sessions, for what feels like the first time in several years. We were particularly pleased to hear about all the great work happening to combine health and housing, to improve the housing standards for patients whose chronic health conditions can be exacerbated by living in cold homes. Our friends Lucy Malcolm from NHS Cheshire and Merseyside, and Rhiannon Clarke from Health Innovation Northwest Coast, presented on the local work being undertaken in our area, through which we’re pleased to be receiving referrals from respiratory teams, so we can deliver energy advice and home visits, to make homes warmer, with an ambition to prove this work reduces GP visits, hospital admissions and excess winter deaths.

Since the start of the COVID-19 pandemic, five years ago, many organisations like ours found they started spending more time engaging with clients who were already at a point of fuel crisis, and needed support immediately to resolve their presenting issue, such as providing emergency fuel vouchers to low-income, prepay customers at risk of self-disconnection. While we remain thankful for the availability of funds to support these clients with these immediate needs, we’re always looking beyond the energy crisis, to support them to make their homes more energy efficient, cheaper to run, and warmer through Winter. We want to help our clients not return to the point of energy crisis, and improving the fabric of their properties, and their heating systems, is a great way to do that.

Our client, Dominic Griffiths, pictured smiling, with a hand on his newly insulated, external wall. He's smiling because the wall is no longer cold to the touch.

After Internal Wall Insulation (IWI) is applied, the external walls of solid brick built properties are no longer cold to the touch.

Our Business Relationship Manger, Dominic Griffiths (pictured, right), delivered a presentation during Session 4: “Putting People First“ in which he discussed the fact that there has never been a better time in terms of the range of funding available to make homes warmer, forever. In fact, he included a case study that many attendees wouldn’t have expected to see, presenting a client of ours, namely Dominic Griffiths (also pictured, right).

Thanks to the Great British Insulation Scheme, Dominic received free Internal Wall Insulation (IWI) for his 5 bedroom, semi-detached house, built in 1905. The eligibility for this scheme is that the property must have an Energy Efficiency Rating of D-G (which most residential properties in the country do), and is in Council Tax band A-D (which most residential properties in the countries are). 

It’s therefore the case now that the cohort of clients we can support has never been broader, and the list of improvement measures we can help clients to achieve has never been better.

But we can’t lose sight of the challenges remaining in the merging agendas around energy efficiency, fuel poverty and net zero. Dominic finished his presentation referencing some of these challenges, such as the fact that the grants system can be too complicated for residents to navigate without our help, and grant schemes competing with one another for the same clients. 

You can watch the whole of Session 4: “Putting People First,” via NEA’s YouTube channel:

Energy price cap will rise by 6.4% from April

February 25, 2025

Energy regulator Ofgem has today [Tuesday 25 February 2025] announced a 6.4% increase of the energy price cap for the period covering April to June 2025.  

A recent spike in wholesale prices is the main driver of today’s price rise, accounting for around 78% of the total increase. A small increase in policy costs and associated inflationary pressures make up a further 22%.

The price cap – which sets a maximum rate per unit and standing charge that can be billed to customers for their energy use – will rise by £111 for an average household per year, or around £9.25 a month, over the three-month period of the price cap.

For an average household paying by Direct Debit for dual fuel this equates to £1,849 per year. This is 9.4% (£159) higher than this time last year (£1,690) but £531 (22%) lower than at the height of the energy crisis at the start of 2023, when the Energy Price Guarantee was in place.

Since Ofgem’s last price cap announcement in November 2024, four million customers have moved to a fixed tariff. Now, 11 million people are on a fixed deal and won’t be affected by the change in the price cap. This is the largest movement of customers coming off the price cap and on to a fixed deal since the energy crisis.

Jonathan Brearley, CEO of Ofgem, says:

“We know that no price rise is ever welcome, and that the cost of energy remains a huge challenge for many households.

“But our reliance on international gas markets leads to volatile wholesale prices, and continues to drive up bills, which is why it’s more important than ever that we’re driving forward investment in a cleaner, homegrown system.

“Energy debts that began during the energy crisis have reached record levels and without intervention will continue to grow. This puts families under huge stress and increases costs for all customers. We’re developing plans that could give households with unmanageable debt the clean slate they need to move forward.

“We welcome the government’s support for these plans, and their plans to expand the Warm Home Discount, which will also offer financial help to nearly three million more households that need it most.

“If anyone is worried about paying their bills, I would urge them to reach out to their supplier to make sure they’re getting all the help they can. Where possible, switching or fixing tariffs now could also help to bring costs down and provide certainty over coming payments.”

From 1 April, Britain’s standing charges will reduce for most households, but some regional variation remains. As a result, some households will see a small increase in standing charges of up to £20 per year for a typical dual fuel consumer. This is due to changes in network costs – the price paid to transport energy around the country and power Britain’s homes.

Ofgem is also today welcoming the government’s support of its plans to tackle the growing impacts of rising debt in the energy system and create lasting change in the way debt is managed and customers in debt are supported.

The plans could see a Debt Relief Scheme established, which suppliers would use to either write off debt that is so significant it will never be paid back or help pay off debt by ‘debt matching’ customer payments. The Debt Relief Scheme would form part of a wider package of measures, supported by the Government’s proposed expansion of the WHD, which aims to reduce debt to levels seen before the energy crisis reducing costs to all consumers by £25-30 per year*.

The regulator has also set out ambitions to improve the standard of service from suppliers when supporting customers that are struggling to pay their bills. The proposals would make it easier for consumers to get help from charities and debt support agencies and ensure a consistent approach is taken across the board, to help to limit the risk of unsustainable levels of debt building up in the future once again.

The plans have also received backing from a number of stakeholders, who recognise how important the scheme could be for helping those in severe payment difficulty to get back on track, while also encouraging more onto repayment plans, driving down debt costs for all.

The regulator continues to encourage customers to look for the best deal to help keep their household bills down and to consider switching to a new supplier or fixing to a tariff with their existing supplier. There are a number of fixed, Direct Debit tariffs tracking below the April price cap level, with savings of around £50 available compared to the upcoming price cap level.

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