The Warm Homes Programme aims to improve the living conditions of vulnerable people by increasing their ability to afford a warm home. The programme provides face-to-face and telephone support to vulnerable residents across Liverpool City Region. It offers casework assistance to vulnerable residents needing deeper support to deal with tariff and billing issues, fuel and water debt, budgeting and income maximisation and general energy efficiency advice. It also refers to other schemes and agencies, both internal and external, sourcing help with white goods, boilers and heating and small energy efficiency measures. Area covered is within the local authority boundaries of Halton, Knowsley, Liverpool, Sefton and the geographical boundary of Wirral.